Fast. Tracked. Transparent.

In Stock Items

Dispatched within 24–48 hours

From the moment your payment is confirmed. Main cities: 1–3 business days. Outlying areas: 3–5 business days.

Back-Order / Made to Order

14–21 working days

Items ordered out of stock are fulfilled within 14–21 working days from confirmed payment. You will be notified by email at dispatch.

Colour Kits

Dispatched within 24–48 hours

Physical swatches couriered directly to your door. Same delivery timeframes as in-stock items.

ALIO products that show as out of stock can still be ordered. By placing a back-order, you acknowledge and accept the following:

• Your order will be fulfilled within 14–21 working days from the date of confirmed payment.
• You will receive an email confirmation with an estimated dispatch window at the time of ordering.
• You will receive a further email notification once your order has been dispatched with a tracking number.
• If your item cannot be fulfilled within the stated window, ALIO will contact you directly with an updated timeframe or offer a full refund.

Back-orders are processed in the order they are received. If demand is high, your place in the queue is secured from the moment payment is confirmed.

You can add your email to the waitlist on any out-of-stock product page. You will receive a direct notification the moment stock is available — no code, no fuss.

ALIO offers a 50% deposit option on all products. This allows you to secure your order with half the total amount now and settle the remaining 50% balance at any time before dispatch — using any accepted payment method.

• Deposit: 50% of total order value, payable at checkout.
• Balance: Remaining 50%, payable within 21 days of placing your order, or before dispatch — whichever comes first.
• Payment methods accepted for balance: EFT, card (Visa/Mastercard), or any other method available at checkout.
• Orders are not dispatched until the full balance is settled.

If you have paid a deposit and are ready to settle your balance, contact info@alio.co.za with your order number.

Deposits are non-refundable where an order is abandoned by the customer. Specifically:

• If the outstanding balance is not paid within 21 days of the deposit being received, ALIO reserves the right to cancel the order and retain the deposit in full.
• ALIO will send two reminder emails — at 14 days and at 20 days — before cancelling an outstanding order.
• If you are unable to settle within the 21-day window, contact us at info@alio.co.za before the deadline to arrange an extension. Extensions are granted at ALIO's discretion.
• Cancelled back-orders where the deposit has been forfeited are not eligible for a credit note.

Returns are accepted within 14 days of receipt on unopened, unused products only. The product must be in its original, sealed packaging.

• Approved returns are subject to a 20% handling fee calculated on the amount paid.
• Return courier costs are for the customer's account.
• Hair extensions that have been opened, handled or installed are not eligible for return under any circumstances — this is a hygiene requirement, not a commercial one.
• Colour Kits are non-refundable once dispatched. One swap is offered if the shade is not a match — email info@alio.co.za within 30 days.

To initiate a return, email info@alio.co.za with your order number before returning anything. Returns sent without prior authorisation will not be accepted.

Monday – Friday, 08:00 – 16:00. Allow 1 business day for a response. For urgent order queries, include your order number in the subject line.